Quality

	Phelps County Regional Medical Center (Rolla, Mo.) uses OptiVox Advisor to monitor hand-off quality and competency. Reports are reviewed on a regular basis to evaluate usage and training needs. Outcomes are incorporated into performance appraisals to reinforce compliance. The resulting quality impact has improved satisfaction among both patients and staff.

OptiVox Advisor is a web-based tool used to manage hand-off quality, accuracy and competency system-wide. Through Advisor, leaders monitor hand-offs for quality assurance and root cause analysis. OptiVox Advisor displays hand-offs in real-time, sorted by unit, caregiver and report type.

Trend lines show report volume for each hand-off scenario; time analysis tools reveal the average amount of time spent entering and listening to reports. These convenient reports help leaders promote performance improvement and ongoing compliance across the continuum of care.